Customers are deemed to have read, understood and accepted the following terms and conditions.
WEBUY Travel PTE LTD (Travel with WEBUY) shall be known as “The Company” in the terms and conditions listed below. In event of any conflict, the terms and conditions herein shall prevail.
1. RESERVATION, DEPOSIT & PAYMENT
All bookings are accepted on a first-come, first-served basis and will only be confirmed upon receipt of full payment.
Please note: Full payment does not constitute confirmation of the tour, travel arrangements or any related services until the minimum group size requirement (as determined by the Company) is met.
Tour confirmation: All group tours are subject to a minimum number of participants. In the event the required group size is not met, the Company reserves the right to cancel the tour and issue a full refund, less any non-refundable third-party charges (if applicable).
Peak Season Travel: For tours during peak seasons, early booking is strongly encouraged as availability is limited. Full payment must still be received at the time of booking to secure your spot.
Additional Charges: In some instances, immediate payment to secure land arrangements may be required by local suppliers. The Company reserves the right to request additional top-ups if needed to avoid surcharges or cancellation by service providers.
Acceptance of Terms: By making full payment, the Customer is deemed to have read, understood, and accepted the Tour Booking Terms and Conditions as stated in the booking form.
2. MODE OF PAYMENT
All payments shall be made via PayPal and Stripe. PayPal and Stripe support major credit card payments (e.g., Visa, MasterCard, American Express) and other available PayPal and Stripe payment options.
3. CANCELLATION
We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
In the event of a cancellation, you enjoy 100% refund of any payments made to the Company prior to 3 weeks before departure. The cancellation fee will be calculated as follows except specified by your travel advisor:
- Enjoy free cancellation up to 22 days before departure.
- 21 days before departure – Deposit Not refundable.
- No-show travelers will be charged 100% of the payment.
- After the trip commenced, no refund for unused services due to your unwillingness/inability to participate, early departure, late arrival, or missed days on tours.
Special Notes:
- The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask your travel advisor regarding the cancellation policy for a group of over 10 people.
Please note that refunds for air tickets (where applicable) may take up to 6 months or more, depending on the processing time of the respective airlines or third-party providers.
4. TOUR CANCELLATIONS BY THE COMPANY
The Company acts solely as an agent for third-party service providers (e.g., local operators, accommodation providers, and transportation companies). As such, the Company does not operate or control all aspects of the tour directly.
The Company reserves the right to cancel any tour prior to departure for reasons including, but not limited to, insufficient participation, operational constraints, safety or health concerns, or force majeure events. Every effort will be made to provide a minimum of 7 days’ notice prior to departure.
In the event of cancellation, the Company may offer:
- A full refund of all monies paid, or
- An alternative tour arrangement of similar value and duration.
If you choose not to accept the alternative arrangement, the Company will refund all monies paid in full, and this refund shall constitute full and final settlement. You agree to release the Company from any further liability, loss, or damages arising from the cancellation.
The Company will also refer to any relevant travel advisories issued by authorities (e.g., government or health agencies) to determine the viability or cancellation of affected tour departures.
5. REFUND POLICY
Method of Refund
All approved refunds will be processed via PayPal/Stripe to the original payment method used at the time of booking. For payments made by credit card through PayPal/Stripe, the refund will be credited back to the same credit card.
Processing Time
Refunds will be processed within 4 to 6 weeks from the date of approval. Actual refund timelines may vary depending on PayPal/Stripe’s processing times and the internal policies of the issuing bank.
During peak travel seasons, refund processing may take up to 8 weeks due to high transaction volumes.
Refund Charges
All third-party processing fees (including but not limited to PayPal/Stripe and bank transaction fees) are non-refundable and will be deducted from the refund amount. The Customer shall bear any such charges incurred during the refund process.
Non-Refundable Items
Certain components of the booking, such as issued air tickets, visa fees, travel insurance, or third-party services, may be non-refundable in accordance with the terms and conditions of the respective providers. These will be clearly communicated at the time of booking, where applicable.
Refund Approval
All refunds are subject to the Company’s cancellation and booking policies. Approval of any refund request does not constitute an admission of liability or obligation by the Company.
6. TOUR FARE INCLUDES
Unless otherwise stated in the confirmed itinerary or invoice, the land tour fare generally includes the following components:
Hotel Accommodation
Accommodation is based on twin-sharing arrangements at hotels as stated in the itinerary (or similar class). Requests for single occupancy are subject to a single supplement surcharge.
Meals
Meals are provided as specified in the itinerary. No refunds will be given for meals missed due to personal arrangements, late arrivals, or other circumstances beyond the Company’s control.
Land Transportation
Ground transportation, including airport transfers (if applicable), inter-city travel, and transport for scheduled tours and activities, is provided by air-conditioned vehicles or other suitable modes as arranged by the Company.
Entrance Fees & Activities
All entrance fees to attractions and activities specifically stated in the itinerary are included, unless otherwise indicated.
Tour Guide Services
Services of a professional English-speaking guide (or guide in another language, if pre-arranged and available) throughout the tour.
Local Taxes and Service Charges
Applicable local government taxes, service charges, and hotel taxes are included in the tour fare unless otherwise stated.
Tour Fare Basis
All fares are calculated based on current land costs, local service charges, government taxes, and exchange rates at the time of quotation. The Company reserves the right to adjust pricing withoutprior notice in the event of significant cost fluctuations.
7. CHILD FARE
Children aged below 12 years of age at the time of tour are eligible for child fare. Child fare is based on sharing a twin or double room with two adults without an extra bed. If an extra bed is required, it must be requested at the time of booking, and the Company will advise on the applicable surcharges or supplements.
sharing rooms available.
8. TOUR FARE EXCLUDES
Unless otherwise specified in the confirmed itinerary, the following items are not included in the tour fare:
- Visa Fees & Travel Documents: Costs related to visa applications, entry permits, and passport-related services.
- Meals & Beverages: Any meals, snacks, or beverages not specified in the itinerary, including room service, minibar, or alcohol.
- Personal Expenses: Expenses of a personal nature, such as laundry, telephone calls, hotel services, shopping, and porterage.
- Travel Insurance: Comprehensive travel insurance (including coverage for trip cancellation, medical, and personal belongings) is not included and isstrongly recommended.
- Excess Baggage: Excess baggage fees beyond the allowance permitted by local transport providers or airlines (if applicable) must be borne by the Customer.
- Taxes & Surcharges
All government taxes, fuel surcharges, or other service-related charges are subject to change without prior notice.
Any increase in such charges, including those occurring after full payment, will be borne by the Customer.
- Non-Compliance The Company reserves the right to cancel a booking without refund if the Customer fails to comply with booking terms, including payment deadlines or submission of required documents.
9. LANGUAGES USED DURING TOUR
All tours will be conducted in English by a professional English-speaking tour guide, unless otherwise stated in the itinerary or booking confirmation.
10. ALTERATION OF ITINERARY
Alterations to itinerary before the booking are processed free of charge. Alterations after payment will attract a fee of $25.00 per request. All expenses incurred by the Company in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
11. AMENDMENT / CANCELLATION DUE TO PANDEMICS
Notwithstanding anything in these Terms and Conditions, you shall be fully liable and responsible for all losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, or additional payments you and/or any member of your travel group sustains as a result of any and all of the following:
- The prevailing travel restrictions imposed by the Singapore government or the governments of countries you are visiting under the Package Tour from time to time; and/or
- You and/or any member of your travel group’s contracting of a communicable disease which, as a result of or in connection with the travel restrictions referred to in Clause would prevent you and/or such member of your travel group from partaking in any component of the Package Tour in any way, including but not limited to flights between countries (including Singapore).
This shall not apply if the losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, inconvenience, or additional payments referred to in the said Clause are deemed, in our sole and absolute discretion, to have been caused by our gross negligence.
12. TRAVEL DOCUMENTATION
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. The Company accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
13. ACCOMMODATIONS
Hotel Availability & Substitutions
In the event that the specified or requested accommodation is unavailable, the Company will make every effort to secure alternative accommodation of similar standard.
During major events, conferences, or due to unforeseen circumstances, accommodations may be arranged outside the city or in alternate nearby locations without prior notice.
Room Configuration
- Twin-sharing is the standard room arrangement for adults.
- Triple-sharing rooms are subject to availability and are on request only, as some hotels do not offer triple-share configurations.
- Where permitted, the third bed is typically a roll-away or sofa bed, which may not be of the same standard or comfort as a regular bed.
- Single occupancy is available upon request and is subject to a single supplement fee, which will be borne by the Customer.
14. SPECIAL REQUEST
Customers with special requests—including but not limited to dietary requirements, special meals, adjoining or connecting rooms, wheelchair access, or preferred seating arrangements—must inform the Company at the time of booking.
All such requests are subject to availability and cannot be guaranteed. While the Company will make reasonable efforts to communicate these requests to the relevant service providers, confirmation is not guaranteed, and the Company shall not be held liable if such requests cannot be fulfilled.
15. EXTENSION / DEVIATION OF STAY
General Policy
Customers who wish to extend or deviate from the group tour itinerary at the end of the land tour may do so, subject to the availability of accommodation and services. All arrangements for the extension or deviation are to be made prior to the start of the tour, and any additional costs incurred will be fully borne by the Customer.
Travel Arrangements
It is the Customer’s responsibility to ensure their transportation (including return flights) is independently arranged and confirmed.
Tour Schedule Commitment
If the extension or deviation cannot be confirmed before the commencement of the group tour, the Customer is deemed to proceed with the original land tour itinerary, and no cancellation or refund will be permitted.
Services Outside Itinerary
For approved extensions or deviations:
- The Company will not provide airport transfers, accommodations, guides, or any other services outside of the confirmed group tour itinerary.
- Any such arrangements must be handled separately by the Customer.
16. DATA PROTECTION
The Company takes its responsibility to protect data seriously. Your privacy is important to us, and we are committed to complying with applicable law, including the Singapore Personal Data Protection Act (No. 26 of 2012) (the “PDPA”).
17. DISCLAIMER OF LIABILITY
Third-Party Services & Information
The Company acts as an agent for third-party service providers, including but not limited to hotels, tour operators, transportation companies, and ticketing agencies. All travel information and arrangements are based on content provided by these providers. While we strive for accuracy, the Company shall not be held responsible for errors, omissions, or inaccuracies in information sourced from third parties.
Service Provider Responsibility
The Company shall not be held liable for any negligence, wrongful acts, fraud, omissions, changes to itinerary, or cancellations caused by service providers or any party not directly owned or operated by the Company.
Force Majeure & Unforeseen Events
The Company shall not be responsible for any loss, injury, delay, or damage caused by circumstances beyond its control, including but not limited to:
- Natural disasters (e.g., earthquakes, floods, storms)
- War, civil unrest, strikes, riots
- Government actions or regulations
- Epidemics, quarantines, travel bans
- Mechanical breakdowns or failures of equipment
- Acts of terrorism or criminal activity
- Delays caused by airlines, trains, or other transportation operators
Valuables & Personal Items
The Company is not responsible for theft or loss of valuables or personalbelongings due to negligence on the part of the customer. Travelers are advised to secure their belongings at all times.
Customs & Immigration Compliance
It is the customer’s responsibility to comply with all customs, immigration, and regulatory requirements. The Company is not liable for any failure by the customer to do so.
Itinerary & Service Adjustments
The Company reserves the right to:
- Substitute hotels, transportation, or other services due to unforeseen circumstances
- Alter or cancel tour itineraries for operational or safety reasons
- Cancel a tour prior to departure in which case a full refund of monies paid will be provided, with no further liability
Risk-Associated Activities
Some tour activities may involve physical exertion or inherent risk, such as:
- Boarding boats or cruisess
- Climbing stairs, hills, or rugged terrain
- Entering tombs, caves, or narrow spaces
While guidance and assistance will be provided, all such activities are undertaken at the traveler’s own risk. The Company and its staff will not be held liable for events occurring after all reasonable care has been exercised.
Amendment of Terms
The Company reserves the right to amend, modify, or rescind any part of these Terms and Conditions at any time, with or without prior notice.
18. FEEDBACK RESPONSE
The Company welcomes constructive feedback from its customers in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter.
Written feedback can be sent by:
- Email to: [email protected] OR Post to 35 Tampines St 92 WEBUY HQ Singapore528880
- Attn: Travel – Customer Service Dept.
The Company will investigate and act to resolve areas of concerns. The interim response is within 2-5 working days. Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days.
19 TRAVEL INSURANCE
All passengers are strongly advised to purchase travel insurance against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. Under no circumstances are the Company to be construed as acarrier under contract for safe carriage of passenger or his/her baggage & belonging. The Company will be pleased to assist in the enquiries of any travel insurance.